Covid-19: delivery is maintained and offered, at home or at the post office ♥

FAQ

Consult the F.A.Q. below to find the answer to your question.
If you don't find the answer here, don't hesitate to contact us.

How do I place an order on Gin In The Box?
To receive gin boxes on a regular basis, choose the subscription offer that suits you in Our Formulas, click on "I discover" then follow the steps to finalize your order.

To offer a subscription as a gift, choose the subscription offer that suits you in "Gift Formula", click on "offer it" and follow the steps to finalize your order. Afterwards, the person you spoil will go to Gin in The Box and use their gift code to receive their boxes.

Is the Gin In The Box site secure?
The short answer is "yes". The long answer is that the Gin In The Box site uses the TLS standard (this allows you to initiate secure sessions with your web browser). Furthermore, your payment data never passes through the Gin In The Box site - it is our specialist partner, Stripe, that manages them. Stripe's service complies with the Payment Card Industry Data Security Standard (PCI-DSS). For more information, please visit here.

I have lost my password
What a puzzle to remember all your passwords! If you have forgotten your password, go to your account login page and click on "Forgotten your password?" in the "Already registered? ». Enter the e-mail address when prompted.

To protect yourself, you will receive an email asking you to confirm the reset. Click on the link in this e-mail to confirm. You will receive a second e-mail with a new password. When you log in, you can customize it again.

It may take a long time, but your gin will be ready for tasting!

What payment methods does Gin In The Box accept?
Credit card payments are accepted

How do I contact the Gin In The Box team?
Send an e-mail to corporate@gininthebox.com. I'll get back to you as soon as possible.


Can I cancel my subscription?
Yes, of course you can. But we hope it won't be necessary...

First, within 14 days of subscription, request cancellation in your customer account for a refund.

If the 14 days are up, you can cancel your subscription in your customer account before any further payment. Boxes associated with a payment already made will be shipped but your cancellation will be taken into account to avoid a new payment. If you prefer not to receive the boxes associated with a payment, you can ask us to stop deliveries but we will not be able to reimburse you.

How do I subscribe to the newsletter?
To receive the newsletter with the latest news about Gin In The Box, you have two possibilities.

Find the "Subscribe to the newsletter" section at the very bottom of a page on the www.gininthebox.com website. Enter your email address, click on the envelope on the right and that's it.

Alternatively, click on the "My Account" button (the one that looks like a head) at the top right of www.gininthebox.com and enter your email address in the "Create your account" section. Fill in your information and click on "Subscribe to the newsletter". That way everything will be ready when you want to place an order.

Can I choose the delivery address?
For each order, you can use a different delivery address or choose an address from your address list. For a subscription, you can also change the delivery address temporarily or permanently (within the limits of the areas served) if you move house or go on holiday.

I would like to make a gift, is it possible to deliver to a friend?
Of course it is!

If it is a gift card, just enter the country of delivery when ordering. The person to whom you offer the gift will be able to fill in his or her address when he or she uses the gift card.

I have a coupon code, when should I enter it?

Nothing could be simpler! Make your choice among our formulas or in the e-shop. Fill in the code on the page that appears with your basket before proceeding to payment. Translated with www.DeepL.com/Translator (free version)